Art
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| Q: |
What art file formats do you accept? back to top |
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The preferred format is vector .eps, .ai, .pdf, or .psd. A high-resolution .jpeg (300 dpi) can also be used. |
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| Q: |
I can't get the artwork how I want, can you help? back to top |
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A member of our Art Staff will review all work submitted for printing. If needed, changes will be recommended. If you are having trouble working out your design, one of our talented artist will contact you and guide you through the process. |
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| Q: |
Do you charge for artwork? back to top |
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EnvisionTees allows you to do your own designing, so Artwork is FREE for work done on the online designer. We have thousands of clipart and fonts to choose from. You may call us for assistance with your design for no charge.
Uploaded art must be high resolution (300 dpi). The Art Staff can work with art of lower resolution, but having them do so will incur a separate art charge, billed at $25.00 per half hour. (Minimum time: half hour) |
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General
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| Q: |
Do you offer embroidery? back to top |
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Embroidery is offered but not through the web site designer. We have a state of the art embroidery facility that can accomodate all your embroidery needs. If you need an embroidered or tackle-twilled jacket, polo shirt, hats or anything else, we can do it. Please contact us by phone for a quote at 800-990-9856. |
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| Q: |
What are your business hours? back to top |
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Our business hours are:
Store Hours: Monday thru Friday 9:00am to 6:00pm CST
Customer Service Hours: Monday thru Friday 8:00am to 8:00pm CST |
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| Q: |
What is the least expensive shirt? back to top |
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The least expensive t-shirt would be a white shirt with a 1-color design.
Pricing is based on the following factors:
- shirt style and color
- number of colors and locations printed on the shirt
- quantity of shirts ordered
To keep costs low we recommend
- ordering larger quantities
- ordering white garments rather than colors
- printing on fewer locations
- printing fewer colors
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| Q: |
What are the quantity price breaks? back to top |
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Discounts are given at each of the following quantities. There are no Minimums.
- 6
- 12
- 24
- 36
- 48
- 60
- 72
- 144
- 288
- 500
- 1000
- 2500
- 5000
- 10000
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| Q: |
Do you charge sales tax? back to top |
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Sales tax is charged only on orders shipped to an Iowa address. |
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| Q: |
What happens when I save a design? back to top |
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A saved design can be accessed via Customer Login and can have changes made to it. Saving your design does not obligate you in any way. However, if you are a repeat customer you can retrieve any of your saved designs. |
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| Q: |
What types of textile do you offer? back to top |
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Most of our t-shirts, sweatshirts, etc are offered in 100% cotton and 50/50 cotton/polyester blend. Not all colors are offered in both types of material. Heathered colors that are listed under 100% cotton are blends ranging from 90% to 99% cotton. For more information on a particular please visit our online Catalog. We also proud to offer 100% Organic items.
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Ordering
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| Q: |
What forms of payment do you accept? back to top |
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Online payment is handled through Authorize.net which accepts Visa, Mastercard, American Express and Discover. You may also make payment over the phone using Visa, MasterCard, American Express and Discover. Orders are processed securely using Secure Socket Layer Technology. Purchase Orders (P.O.'s) are accepted but are reserved for qualified organizations such as schools, government agencies and large corporations. Purchase Orders must be verified and therefore can only be placed by phone. |
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| Q: |
Can I purchase multiple items with the same imprint? back to top |
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Yes. For example both royal long sleeve t-shirts and red sweatshirts could be ordered with a white imprint. If you wanted a different ink color on each type of apparel, there would be a $20 charge for the ink color change. Quantity discounts apply for the total order (i.e. 12 of one type of apparel and 12 of a different type would receive pricing for 24). If your shirts have different images (artwork or text) then they would need to be ordered separately. |
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| Q: |
What is the minimum number of shirts I can order? back to top |
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There are NO MINIMUMS! |
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| Q: |
Do you allow changes to an order? back to top |
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Once placed, an order is FINAL and can not be changed. This policy exists because of workflow issues involving textile stock, screen supplies, and scheduling press time. Our printing is done in-house, and as soon as an order is placed it goes into production. Please make sure your order is exactly the way you want it before ordering. If it is an emergency, please call and we will try to accommodate you 800.990.9856 |
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| Q: |
What are the quantity price breaks? back to top |
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Discounts are given at each of the following quantities: 12, 24, 36, 48, 72, 144, 288, 500, 1000, 2500, 5000, 10000. |
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| Q: |
Can I add different designs to the same order? back to top |
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No. Each design makes up a separate order. You may put a single design onto different types of textiles and use different colors of ink all within the same order (and receive quantity pricing). |
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| Q: |
Can I cancel my order? back to top |
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No. Cancellations are not allowed due to the speed with which work begins. Our printing is done in-house and work concerning screens, artwork, and textiles begins upon placement of an order. Once placed, an order is final. |
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Screenprinting
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| Q: |
What are the printing areas and sizes? back to top |
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Adult Full Front or Full Back: maximum 13" wide by 13" tall.
Ladies and Youth Full Front or Full Back: maximum 11" wide by 12" tall.
Left or Right Crest (pocket area): maximum 4" wide by 4" tall.
If you have special requirements regarding image size, you can leave instructions in the Design Notes section of the Save Design screen.
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| Q: |
How many colors can you print? back to top |
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The maximum number of colors available for spot color designs is six. However when printing direct to garment printing, we can print as many colors that are under the sky. |
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| Q: |
Can I print outside the boundary box? back to top |
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Currently, printing outside the boundary box is not possible. Any artwork outside the boundary box will not be printed. If you have a request for a unique location on the shirt, please call us and we can discuss. 800.990.9856
Sleeve prints are possible, but not via the online designer. Please call us when placing your order to arrange printing on a sleeve. |
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| Q: |
How are names and numbers printed? back to top |
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Names and numbers are either screen printed with ink or cut from vinyl and heat pressed onto your shirt. This will depend on the color of ink and quantity of the order. Vinyl letters and numbers are the industry standard for teams/groups that require a variety of individual names/numbers for their order. |
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Shipping
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| Q: |
How does your company ship? back to top |
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We ship FedEx and UPS. We are located in Dubuque, Iowa, right in the heart of the Midwest. Remember, shipping is free in the United States and Canada. In most cases you will receive a shipping confirmation and tracking number before shipment.
NOTE: We are not responsible for delays in delivery by UPS for reasons of their choosing (e.g. adverse weather conditions). Refunds will not be offered if UPS does not meet their delivery responsiblities. |
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| Q: |
What is the delivery time? back to top |
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You can choose from Regular delivery or Rush, with Rush service adding an extra 20% to your total.
Delivery dates for Regular and Rush are shown on both the website homepage and on the checkout page.
We also have a Mega-Rush for an additional 40%. Please call for availability. We have done ordered and had them delivered the same day. If you need it fast, contact us immediately and we will help you.
If there are problems or questions with your order, incomplete information, an art recommendation, etc., we will contact you by e-mail. We will *not* be able to continue production until you respond. Please do so promptly, since this could cause a delay in your order. Delivery times to Alaska, Hawaii, or Canada vary. Please check with UPS for exact delivery times to your address.
NOTE: We are not responsible for delays in delivery by UPS for reasons of their choosing (e.g. adverse weather conditions). Refunds will not be offered if UPS does not meet their delivery responsiblities.
Above delivery times apply to all screen printed apparel orders. Longer production times are required for promotional products, Sports Photoballs, and Embroidery. |
